Contact Chargui
Email tarek.bndriss@gmail.com and include your order reference, name, and the issue. We will reply with the next steps.
Changing or cancelling an order
If you need to change or cancel an order, contact us as soon as possible and before dispatch. We will try to stop or amend it, but cannot promise a change once it has been prepared or handed to the carrier. Your statutory consumer rights still apply.
Online consumer orders
For many online consumer purchases, you can withdraw from the purchase within 14 days after receiving the goods, without giving a reason. To use this right, email us within that period and clearly say that you are withdrawing. Include your order reference. You then normally have a further 14 days to send the goods back after telling us.
Some food products can be exempt from the withdrawal right, for example goods that spoil quickly. A separate exception can apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed. These exceptions depend on the product and the circumstances; we will apply them only where the law allows. Contact us before returning food so we can confirm the correct process.
Where the withdrawal right applies, you are responsible for the direct return cost unless the item is faulty or we agree otherwise. We refund payments, including the standard outbound delivery option where required by law, within the legal time limit. We may wait until we receive the goods or evidence that you sent them. Refunds are made using the original payment method where possible.
Damaged, incorrect, or faulty orders
Please email us promptly if your order arrives damaged, is incorrect, or has another product problem. Include your order reference and, if useful, photos of the bottle and packaging. We will work with you on an appropriate remedy under your consumer rights. This hygiene policy does not remove rights relating to faulty or misdescribed goods.
Food safety and storage
Please check the bottle seal when it arrives. Unopened: Store in a cool, dark place (best within 6–9 months). Once opened: Keep refrigerated. Follow the date and storage instructions printed on the bottle. Do not consume a bottle if its seal is broken or the product appears damaged; contact us first.
For hygiene and food safety, do not send opened or damaged food back without contacting us. We will explain how to handle it and whether return is needed.
Collection and business orders
An order agreed online for collection in Veenendaal may still be a distance purchase; collection by itself does not remove any consumer rights that apply. Business or event purchases made for professional purposes are not consumer purchases and follow the terms agreed in the written quote.
Need help?
Write to tarek.bndriss@gmail.com. We will confirm any return address and instructions by email before you send a parcel.